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FAQ

COVID-19

Our studio is operating under strict guidelines to ensure that all shipping materials and products are handled with our client’s well-being in mind. To read more about this policy, please visit our COVID-19 page.



TRADE ACCOUNTS

If you are a member of the interior design trade interested in registering for a trade account with us, please apply here.



RETURN POLICY

All sales are final except in the case of goods received damaged. 



FABRIC - LEAD TIME & RUSH ORDERS

Depending on current stock levels, we may have your fabric in stock and ready to ship. If it is not in stock it will be printed-to-order requiring a 3-4 week lead time. We recommend confirming stock ahead of ordering by emailing ops@carolinececiltextiles.comDepending on our production queue, we may be able to accomodate a rush order. Fabric rush orders are guaranteed to ship within 10 business days for a fee of $150. Please note that rush orders over 30 yards will incur an additional fee. To inquire about a rush order or expedited shipping, please contact ops@carolinececiltextiles.com.  



FABRIC - NATURAL FIBER DISCLAIMER

Our fabrics are printed in small batches, by hand. The heritage linens we print on are woven from the flax plant, a natural material which due to the climate in Belgian and Ireland (where our linens are grown, harvested and woven) may have subtle variation in color from crop to crop. Our designs are registered by hand and may have subtle variation in registration from print run to print run. We celebrate the beautiful changes that are inherent in small batch printing. It is what makes our fabrics unique, expensive, and sets us apart from mass manufactured printed textiles. 



FABRIC - CARE INSTRUCTIONS

Our spot cleaning instructions are in keeping with cleaning code S-W. Spot clean with a mild solvent, upholstery shampoo or foam from a mild detergent. Pretest a small area before proceeding.

 

FABRIC - COATING FOR COMMERCIAL INTERIORS

We are happy to ship fabric orders to your preferred fabric finisher for additional flame/stain treatment. Please contact ops@carolinececiltextiles.com for more information.



FABRIC - CUSTOM ORDERS

All custom fabric orders require a $150 setup fee which includes a strike-off for approval. There is a 10 YD minimum for all custom fabric orders. Please contact ops@carolinececiltextiles.com for more information.



FABRIC - LARGE ORDERS

To place an order for more than 15 yards of fabric or to inquire about price breaks for orders over 60 yards, please contact ops@carolinececiltextiles.com



FABRIC - CFA POLICY

We charge a small fee of $40 for CFAs on orders less than 20 yards.



FABRIC - APPLICATIONS 

Our fabrics are regularly used in a range of applications including upholstery, pillows and window treatments throughout the home, including bathrooms where they are exposed to more moisture. The majority of our fabrics are upholstery weight and do not require backing.



WALLPAPER - INSTALLATION

Professional installation is required for all of our wallpapers. For additional installation tips to pass along to your installer, please refer to our post here.



WALLPAPER - LEAD TIME

All wallpaper orders are printed-to-order requiring a 3-4 week lead time. 



WALLPAPER - RUSH ORDERS

Depending on our production queue, we may be able to accomodate rush orders. Wallpaper rush orders ship within 5-7 business days for a fee of $350. To inquire about a rush order or expedited shipping, please contact ops@carolinececiltextiles.com.  



WALLPAPER - CARE INSTRUCTIONS

Once installed, our wallpapers can be spot treated using a damp towel and mild soap. For additional tips to keep your wallpaper looking beautiful, please refer to our post here.

 

WALLPAPER - CUSTOM & COMMERCIAL ORDERS

Our wallpaper is digitally printed and fully customizable. All custom wallpaper orders require a $120 setup fee which includes a strike-off for approval. In addition, there is a 1 roll minimum for all custom wallpaper orders. In addition to residential papers, our entire wallpaper collection can be printed on a variety of Type II papers for commercial applications. Please email sales@carolinececiltextiles.com to inquire about pricing, lead times and quotes for commercial interiors.



WALLPAPER - LARGE ORDERS

To place an order for more than 8 rolls of wallpaper, or to inquire about price breaks for large commercial orders, please contact ops@carolinececiltextiles.com



WALLPAPER - CUSTOM ROLL LENGTHS

We have standard roll sizes for our wallpaper and cannot print custom roll lengths per client as it creates complications for our production team. Thank you for your understanding.



FRAMED TEXTILES

CCT framed textiles are made on a custom basis and are hand pieced by our master sewer and framed by our custom framing partners. We offer a variety of piecing techniques, fabrics and frame styles and sizes. Please contact ops@carolinececiltextiles.com for more information.